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Dental Front Desk Training - Done Desk EDU
Overview
Dental Front Desk Course Overview
Section One
Dental Front Desk Training: Section One Part 1: In This Section: Introduction, Common Dental Practice Workflows, Common Dental Office Policies, How And Why Dental Practices Invest Money In The Business, Revenue Flow In A Dental Practice (10:37)
Dental Front Desk Training: Section One Part 2: In This Section: Treatment Processes, Common Issues That Disrupt Patient Flow, Key Roles and Responsibilities For Optimal Patient Flow, The Essential Duties of The Front Desk Role, Key Factors of a Successful Front Desk Employee (11:16)
Dental Front Desk Training: Section One Part 3: In This Section: Key Components of Effective Communication Skills, Communication Adaptability, Greeting Patients in the Practice, Telephone Etiquette (12:47)
Dental Front Desk Training: Section One Part 4: In This Section: Professional Email Correspondence, What To Expect in a Dental Morning Huddle, Key Elements of a Morning Huddle, Getting Organized and Staying Organized, Key Elements of Excellent Organizational Skills, More (13:12)
Section Two
Dental Front Desk Training: Section Two Part 1: In This Section: How to Take a Good Message, Phone Calls in Front of Patients: Who Get’s Answered First, Greeting Patients, Making a Great First Impression with Patients, Walk-In Patients: Policies and Tips for How to Handle Walk-Ins (16:21)
Dental Front Desk Training: Section Two Part 2: In This Section: Handling Walk-in Salesmen, Patient Check-In and Check-Out Processes, Customer Service Basics, How To De-Escalate Situations, Asking for Referrals and Reviews (12:22)
Dental Front Desk Training: Section Two Part 3: In This Section: Appointment Scheduling & Block Scheduling Practices (9:19)
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Section Three
Dental Front Desk Training: Section Three Part 1: In This Section: Opening Procedures And Closing Procedures, New Patient Paperwork, Updating Existing Dental Patient Paperwork, Elements Of A Complete Patient Dental Record (11:43)
Dental Front Desk Training: Section Three Part 2: In This Section: Basics Of A Patient’s Medical Record, Privacy Of Patient Medical Records, Dos And Don'ts Of Handling Patient Records, How To Call A Specialist, Dental Practice Management Software (12:22)
Section Four: HIPAA
HIPAA for the Dental Front Desk (does not satisfy annual HIPAA training requirements): In This Section: What Is HIPAA, Notice Of Privacy Practices, Patient Records & The Importance Of Proper Patient Recordkeeping, How To Handle Patient Records Requests, HIPAA Training For Details On Your Obligations
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Section Five
Dental Front Desk Training: Section Five Part 1: In This Section: The Financial Coordinator Role, Insurance Verification And Billing, What Is Dental Insurance, Dental Insurance Verification Process, Common Dental Insurance Terms, Recording Dental Insurance Information, Taking Payments, MORE (17:22)
Dental Front Desk Training: Section Five Part 2: In This Section: Typical Dental Insurance Claims Filing Process, Tips For Communicating With Patients About Their Benefits, Fee Schedules Explained, Appealing An Insurance Company Decision, MORE (20:02)
Section Six
Dental Front Desk Training: Section Six: In This Section: Office Safety And Housekeeping, A Clean Front Of House, Checklist To Help Maintain A Clean Front Office In A Dental Practice, Handling Emergencies, The Importance Of Data - Metrics, Etc. (10:14)
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