A Training Program For The Dental Front Desk Brought To You By Done Desk
This dental front office training course is designed to provide comprehensive training to individuals seeking to work as dental front desk professionals. The course will cover essential skills and knowledge required to perform various administrative tasks at a dental office, including appointment scheduling, patient communication, insurance verification, billing and collections, record-keeping, and more dental receptionist training topics.
Beginning with an overview of the dental industry, including an introduction to dental terminology and basic dental procedures — the course continues to cover managing patient records, maintaining accurate patient information in electronic health records (EHR) systems, understanding how to handle patient inquiries, scheduling appointments, and using appointment scheduling software.
In addition, students will learn how to verify dental insurance eligibility, process insurance claims, and manage billing and collections.
The course will also cover communication skills such as active listening, effective speaking, and handling difficult patient situations.
Students will also learn about the basics of HIPAA regulations and how to ensure the confidentiality and security of patient information.